REFUND POLICY

1. General Policy: 

At Richis Tv, customer satisfaction is our top priority. We take pride in offering our customers the finest streaming services. If, for some reason, you're unsatisfied with our services, we've implemented a refund policy tailored to your protection and satisfaction.

2. Duration of Refund Policy: 

Our refund policy is valid for 30 days from your initial purchase date. If 30 days have passed since your purchase, unfortunately, we won't be able to offer you a refund or exchange.

3. Refund Eligibility: 

To be eligible for a refund, you must demonstrate that you have experienced persistent technical issues that couldn't be resolved by our support team. The issue must be linked directly to our platform and not to individual user error or external factors beyond our control.

4. How to Request a Refund:

To request a refund, kindly contact our customer support at the provided email address or through the provided support phone number. Please include your account information, purchase information, and a detailed explanation of the issue you encountered.

5. Refund Approval: 

Once your request has been received, our support team will investigate the issue. If your claim is deemed valid and unresolvable, a refund will be issued back to your initial form of payment within 5-7 business days.

6. Refunds Not Valid For: 

Refunds will not be granted for dissatisfaction with our content, for issues related to your personal internet connection or personal device, or for reasons that are beyond our platform's control.

7. Subscription Cancellation: 

Refunds do not automatically cancel your subscription. If you want to cancel the subscription, you should do so in your account settings or by contacting our customer service. 

8. Changes to This Refund Policy: 

We reserve the right to update our Refund Policy at any time, so please review this policy periodically.

By subscribing to our Service, you acknowledge that you have read, understand, and agree to be bound by this Refund Policy.

For any other queries or complaints, please feel free to reach out via our customer support email or hotline. Our team will be happy to assist you.